Frequently Asked Questions!

Question : What are shaped bricks?
Answer : Shaped bricks are any other shape of brick other than square or rectangular. We will need a paper template for these.

Question : What do I need to do if I want shaped bricks?
Answer : Simply place your order and then send a template of the existing brick to - Unit 2 Canal Bridge Enterprise Centre, Meadow Lane, Ellesmere Port, CH65 4EH. Once we receive it, we will get it made and sent out to you ASAP.

Question : What are the fire bricks suitable for?
Answer : The fire bricks are suitable for multi fuel stoves, wood burning stoves and many other heating appliances.

Question : What are the fire bricks made of?
Answer : The fire bricks are made of a ceramic material (vermiculite), similar to that used to make gas fire coals and pebbles. (Not Clay)

Question : How do I fit the fire bricks?
Answer :Your appliance instructions, should have some guidance as to how to replace these. Normally, you would simply remove the existing and replace with new like for like.

Question : Do I get a guarantee with my fire bricks?
Answer : No. Unfortunately, due to the nature of the product, we are unable to provide a guarantee on the fire bricks. Fire Bricks are a consumable product and as such, last varying times depending on many factors including the amount of use of your appliance.

Question : Can I have a refund on my order?
Answer : As the product you are ordering is a custom made product, it is not refundable. Once you order has been received, no refund can be offered. Apologies for any inconvenience this may cause.

Question : How can I pay?
Answer : We currently accept payment by Paypal (Visa, Mastercard etc) and Cheque. Cheques will require 7 day clearance on receipt, before we can despatch your goods and should be made payable to "Wirral Fires Ltd". You may also pay by credit card over the phone. We are hoping to add online credit card facilities to the site in the future.

Question : What thickness are the fire bricks you supply?
Answer : The fire bricks are the industry standard 25mm thickness.

Question : What about delivery?
Answer : For most of the UK mainland we charge £6.99. However if your brick is over 600mm in any dimension then it will need to be crated and delivery will be £18.99.  Additionally, some areas of Scotland & NI will incur a £17.99 delivery charge (Highlands & Islands).  As our system is unable to cope with these extra charges, you will receive a phone call after your order to collect the £12 extra for delivery.